Replacement Policy

Replacement Policy

At Shriworkscraft, we are committed to delivering high-quality, handcrafted products. We offer a replacement policy for defective items or items that do not match the product description. Please review our replacement policy details below:

Eligibility for Replacement

  • Replacements are only available for items that are defective or significantly different from what was described at the time of purchase.
  • Custom-made items, such as bespoke temple jewelry, statues, or other custom orders, are not eligible for replacement unless there is a manufacturing defect.
  • Items damaged during transport are not covered under our replacement policy. We recommend purchasing shipping insurance or working with the transport company to ensure safe delivery.

Replacement Process

  1. Contact Us: To request a replacement, please contact us at shriworksinfo@gmail.com within 7 days of receiving your order.
    • Include your order number, a description of the issue, and clear photos of the product.
  2. Approval: Once we review your request, we will confirm whether the item is eligible for replacement and provide instructions for the next steps.
  3. Return of Defective Item:
    • If a replacement is approved, the defective item must be returned in its original packaging.
    • The cost of return shipping is the customer’s responsibility unless otherwise specified.
  4. Replacement Shipping:
    • After we receive and inspect the returned item, we will send a replacement product.
    • Shipping times for replacements may vary depending on product availability.

Exclusions

  • Shriworkscraft is not responsible for damage during shipping or transit. We ensure that all items are securely packaged before dispatch. If you receive a damaged product due to transport, please contact the shipping carrier directly to file a claim.
  • Custom-made or personalized items are not eligible for replacement unless they are defective.

Important Note

  • All replacement requests must be made within 7 days of receiving the item. Beyond this period, replacement requests will not be accepted.
  • Replacement items are subject to availability. If the same product is no longer available, we will offer an alternative or refund at our discretion.

For any questions regarding our replacement policy, please contact us at:
📧 shriworksinfo@gmail.com
📞 9176554626